The Multidimensional Firestorm of Creating Customer Success in Financial Services

Financial services contact centers face a combination of unique challenges when it comes to delivering exceptional customer experiences. The key is for contact centers to start driving the strategic initiative in delivering a customer-first experience. Join us for a 15-minute webinar and to discover how workforce management is on a transformational path to automate manual processes and create agile, real-time frontlines, enabling financial services organizations to meet these challenges.

November 8, 2015

A recent study indicates that 80% of financial services organisations will be making heavy investments toward adopting and implementing a customer first strategy when doing business. To execute this strategy, these firms will have to create exceptional customer experiences—the kind that boost customer satisfaction ratings. Financial services contact centres face a combination of unique challenges when it comes to delivering exceptional customer experiences, such as blending knowledge and professionalism across a highly regulated complex product portfolio and providing omnichannel service that meets significantly disparate demands across generational chasms.

Driving customer-first initiatives will test the resources of all service operations, and traditional approaches to intraday management will be unsuccessful in meeting customer expectations.

In this 15-minute webinar, you’ll discover how workforce management is on a transformational path to automate manual processes and create agile, real-time frontlines, enabling financial services organisations to meet these challenges as they endeavour to always put customers first.

Lori Ethridge

Sr. Marketing Manager

Intradiem

Lori joined Intradiem in August 2015 and brings with her 35 years of experience in customer relationship management. Lori specializes in maximizing customer care investments by transforming customer service into customer experience brands that provide competitive differentiation. Prior to joining Intradiem, Lori was a Sr. Partner with Customer Contact Insights, a marketing consulting firm. Lori's previous experience also includes Convergys Corporation, Naviant and NCR Corporation.

Fill Out The Form to WATCH THE WEBINAR

More Webinars

All Webinars ->