The Always-On Contact Center: Meeting Customer Demand While Keeping Staffing Costs In-Check

Overstaffing can drive up operating costs. Understaffing can lead to customer disservice. In this 15-minute executive webinar, you’ll find out how to rewrite the rules to dynamically adjust staffing levels without damaging service levels.

July 30, 2015

Fear of being caught off-guard when customer demand levels spike is a big reason why many contact centers purposely overstaff. Because the reverse scenario—not enough agents to meet demand—can have a devastating effect on your customer experience and brand.

Don’t be forced to choose between inefficiency and bad customer experience.

In this 15-minute executive webinar, you’ll find out how you can rewrite the rules by using Intraday Staffing to trigger real-time actions that automate staffing according to demand. You’ll also learn about:

  • How to dynamically adjust staffing levels without damaging service levels
  • How to strategically target automated VOT/VTO offers at the agent level
  • Specific use cases for Intraday Staffing
Fill Out The Form to WATCH THE WEBINAR

More Webinars

All Webinars ->