Look Alive, Contact Center! Deliver Stellar Customer Experiences

Greg Levin, Founder of Off Center, offers practical advice that can help take contact centers to the next level when it comes to customer experience.

April 12, 2013

How do top-notch contact centers manage to deliver amazing customer experiences, time after time? They continuously improve and evolve to surpass the needs of the always fluctuating call center environment.

Greg Levin, Founder of Off Center, highlights how these centers equip and engage agents to provide the customer service and satisfaction that make other centers envious. 

Listen to this webinar to learn how to:

  • Use more progressive, customer-centric metrics
  • Master the art of workforce management
  • Sustain a culture of empowerment
  • Commit to agent development
  • Reward and recognize agents in meaningful ways
  • Configure your contact center to respond as a living, breathing organism

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