Leveraging Your Workforce Optimization Strategy: Lens of Leadership Series (Part III)

For many contact center leaders, the biggest challenge doesn't rest exclusively on increasing agent engagement or even raising the level of customer experience—it comes from doing so, while simultaneously cutting costs. But, how do you escape the quandary of doing more with less?The good news is that costs and service don't have to be mutually exclusive. Join us for another discussion on leading change as we chart the course for how you can leverage your workforce optimization strategy to achieve a better customer experience and reduce costs at the same time!

March 29, 2016

For many contact center leaders, the biggest challenge doesn't rest exclusively on increasing agent engagement or even raising the level of customer experience—it comes from doing so, while simultaneously cutting costs. But, how do you escape the quandary of doing more with less?The good news is that costs and service don't have to be mutually exclusive.  

To cap our Lens of Leadership webinar series, we're bringing all the pieces together and discussing ways in which you can leverage your workforce optimization strategy to lead the charge on two seemingly competing priorities.  

Join us for another discussion on leading change as we chart the course for how you can leverage your workforce optimization strategy to achieve a better customer experience and reduce costs at the same time!

Scott McNinch

Regional Vice President

Intradiem

Scott is problem solver with a knack for helping customers achieve financial results that meet their operational objectives. With over 30 years of progressive global experience in sales leadership, he’s used his strategic, impactful thinking to help clients establish business direction, cut costs, and increase productivity.

What makes him a changemaker?

Scott is no stranger to competitive, fast-changing environments—in fact, he thrives on the challenge. Those who’ve worked with him cite his honesty and genuine desire to build relationships as his superpower—he always looks to do things with the best interest of his customers and his team in mind.

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