Align Contact Center Goals: Increase Agent Development Face-Time

Intradiem's Jennifer East explains the link between agent performance and the time managers spend on development activities and show us how to eliminate busy work and let workforce managers focus on what’s important.

November 14, 2014

The link between agent performance and the time managers spend on development activities is clear. However, often times managers are burdened with cumbersome, manual tasks that limit their ability to interact with agents.

Join Intradiem’s Jennifer East, Senior Product Manager at Intradiem, to learn how to eliminate busy work and let workforce managers focus on what’s important.

In this webinar, we will share how to:

  • Reduce the number of employees needed manage exception processing
  • Respond immediately to exceptions to increase schedule adherence
  • Devote more management time to agent development
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