Improving Customer Experience in the Healthcare Industry

For healthcare providers already challenged by compliance and regulatory issues, the contact center represents a crucial touchpoint on the customer journey. In this 15-minute executive webinar, you'll learn how how Intraday Automation is transforming customer service delivery for the healthcare industry, driving agent performance and service level attainment while decreasing costs.

September 16, 2015

No doubt the healthcare industry is challenging, with ongoing compliance mandates, increased competition, reduced margins and more selective consumers. For healthcare providers, the contact center represents a crucial touchpoint on the customer journey, and your ability to offer a seamless, consistent customer experience can be a key differentiator. 

In this 15-minute executive webinar, you'll learn ways to increase the performance of your agents while also decreasing costs, how to address performance gaps and business changes without negatively impacting service levels, and why Intraday Automation is bringing a transformative opportunity to an agile industry subject to constant change.

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