From Boot Camp to Teamwork: How to Create a Positive and Profitable Call Center

Dr. David Butler, the Director of the Call Center Research Laboratory, discusses the impact that a call center culture can have on an organization’s bottom line. Replay this event for real-world case studies and to learn how to: create a winning call center culture, increase productivity without causing burnout, find time for coaching and training agents.

June 2, 2012

Dr. David Butler, the Director of the Call Center Research Laboratory, discusses the impact that a call center culture can have on an organization’s bottom line. Replay this event for real-world case studies and to learn how to: create a winning call center culture, increase productivity without causing burnout, find time for coaching and training agents.

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