Secrets for Driving Back Office Success

Omer Minkara, Research Director at Aberdeen, shares the secrets for driving productivity and performance in the back office. We look at how to reduce costs while gaining visibility into what’s happening in back office, risks of non-compliance, how to integrate back-office and customer experience programs, and best practices for aggregating and distributing back office work.

April 3, 2015

It’s no secret that efficiency drives results - not just to the bottom line - but for customer satisfaction. The back office plays a key role in driving company success, but many businesses don’t have a clear line of sight into what’s really happening in the back office or how best to manage back office time and resources.

Recent research by Aberdeen Group shows that 56 percent of top performing companies are revamping their back office processes to be more efficient. How about your company?

Omer Minkara, Research Director at Aberdeen, shares the secrets for driving productivity and performance in the back office. During this interactive discussion, you will learn more about:

  • How to reduce costs with visibility into what’s happening in back office
  • The risks of non-compliance and delays in completing back office work
  • The link between better process management and increased profits
  • Ways to integrate back-office and customer experience programs
  • Aggregating and distributing back office work
  • Key findings from the Aberdeen benchmark report

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