Leveraging Gamification to Drive Contact Center Results

Gamification is one of the latest trends to engage contact center agents, but just what is it and how does it work within the constraints of the tightly scheduled contact center environment? Can it help you get to the next level with your customers? Donna Fluss of DMG Consulting answers your questions about leveraging gamification for your customer service operation.

October 18, 2014

To learn you must be engaged, and one of the latest trends to engage contact center agents is gamification. But just what does gamification mean? What is its purpose and how does it work within the constraints of the tightly scheduled contact center environment? Who benefits from gamification, and can it help you get to the next level with your customers? 

Please join us for an in-depth discussion with guest speaker, Donna Fluss of DMG Consulting, who will answer your questions about leveraging this important motivational tactic for your customer service operation. 

In this live, interactive event, we will:

  • Define gamification and discuss appropriate use cases
  • Walk attendees through a decision framework for implementing this technology
  • Cover the Do’s and Don’ts when implementing gamification in the contact center
  • Share how gamification fits into the world of WFO
  • Discuss how intraday automation works with gamification
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