Delivering a Great Service Experience is a Top Enterprise Goal for 2015

Many of the top enterprise trends for 2015 are service-oriented, and organizations are coming to realize that customer satisfaction is an essential differentiator. Hear from Donna Fluss as she explains the top ten enterprise and customer service/contact center trends for 2015 and how the alignment of corporate and contact center goals is driving a new round of investments in applications and tools.

February 27, 2015

Enterprise and contact center goals are finally aligning. After decades of inattention, executives now appreciate the critical role that contact centers play in delivering an outstanding customer experience and building the corporate brand.

Many of the top enterprise trends for 2015 are service-oriented, as CXOs recognize that customer satisfaction is an essential differentiator that is vital to the company’s bottom line.

View our webinar, featuring guest Donna Fluss, president of DMG Consulting, to learn:

  • The top ten enterprise and customer service/contact center trends for 2015
  • Why CXOs are finally recognizing the paramount importance of the customer journey
  • Changes in customer sentiment that are driving innovation and differentiation in companies
  • How the alignment of corporate and contact center goals is driving a new round of investments in applications and tools

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