Breaking Call Center Rules: Find Time to Wow Customers

Ventana Research shares insights into new research about key operational metrics, including idle time. Replay this webinar to learn which call center rules can be broken in order to provide superior customer service.

May 25, 2011

Ventana Research shares insights into new research about key operational metrics, including idle time. Replay this webinar to learn which call center rules can be broken in order to provide superior customer service.

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