Align Contact Center Goals: Customer Success and Productivity

Having the right amount of people on hand to deliver excellent customer service isn't always easy, but contact centers can improve the agility and speed in which they address these challenges. Intradiem’s John Wolf shows us how to reduce costs and deliver customer success via real-time staffing and ensure customers receive prompt service despite fluctuating volumes.

November 21, 2014

Improving productivity and customer experience are nirvanas of frontline workforce managers. These seemingly divergent goals are not often linked. Contact centers can improve the agility and speed in which they address challenges in always having the right amount of people on hand to deliver excellence in customer service.

In this quick, 20-minute discussion, you’ll learn how to reduce costs and deliver customer success via real-time staffing.

In this webinar, we share exactly how to:

  • Ensure customers receive prompt service despite high volume
  • Make informed staffing decisions that align with business goals
  • Reduce labor costs by automating manual staffing processes
Fill Out The Form to WATCH THE WEBINAR

More Webinars

All Webinars ->