Align Contact Center Goals: Agent Training and Customer Success

Intradiem's Kyle Antcliff shows us how to break from traditional training norms and develop agents ready to deliver top-notch customer success.

November 20, 2014

The link between agent development and customer experience is often touted as the key to customer success. However, overcoming challenges commonly associated with achieving these goals can be tough. Join Intradiem’s Kyle Antcliff for a quick, 20-minute discussion to learn how to break from traditional coaching norms and to arm your agents to deliver customer success. In this webinar, we will share exactly how to develop agents around customer success and also the importance of:

  • Understanding what success means for your customers
  • Aligning agent development with customer experience
  • Establishing new ways to develop, coach and retain agents

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