A Customer-Centric Approach to First Call Resolution

Customers don’t care how you reach first call resolution (FCR) or how you measure it…they just want you to achieve it. Replay this event to hear guest speaker Greg Levin, Founder of Off Center provide tips for improving FCR as well as new processes that drive and actively sustain FCR success.

June 5, 2012

Customers don’t care how you reach first call resolution (FCR) or how you measure it…they just want you to achieve it. Replay this event to hear guest speaker Greg Levin, Founder of Off Center provide tips for improving FCR as well as new processes that drive and actively sustain FCR success. 

In this webinar, you will learn how to:

  • Educate staff on the importance and impact of FCR
  • Train agents to effectively answer inquiries
  • Remove barriers hindering FCR achievement
  • Optimize workforce management processes

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