5 Steps for Building a Social Customer Service Team

Michael Pace, Founder of the Pace of Service, discusses how to put the foundational pieces together to start supporting customers through social media.

March 27, 2013

Customers reaching out through social media channels come with a whole new set of expectations. Are you ready to go social with your customer service team? 

Michael Pace, Founder of the Pace of Service, discusses how to put the foundational pieces together to start supporting customers through social media.

Webinar attendees will learn how to:

  • Define your customer experience strategy
  • Leverage free/low cost solutions and systems
  • Hire, train and involve the right agents
  • Prioritize agent time for customer interactions

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