2 Ways Out of the Attrition Ditch

Vicki Herrell, Executive Director of the SWPP and Melissa Kovacevic, Customer Experience Consulting and Coaching, team up to talk about how to effectively address contact center attrition.

May 12, 2013

How can you stop agents from leaving? It’s feasible to dig your contact center out of the attrition ditch. At 30 percent, the cost of recruiting, hiring, new hire training, productivity losses – not to mention your customers’ experience – is astronomical.

Vicki Herrell, Executive Director of the SWPP and Melissa Kovacevic, Customer Experience Consulting and Coaching, team up to talk about how to effectively address contact center attrition.

Listen to this webinar to learn how to:

  • Identify and resolve workforce management practices that contribute to the drudgery of attrition
  • Coach to engage, motivate and show value (even Gen Y!)
  • Add variety to your agents’ day and turn your center into a desirable place to work

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