Intraday Staffing

An Intradiem product examples using Intraday Automation technology

‍Flex Your Human Resources

Knowing when to add extra staff or send people home is a constant personnel puzzle. You find yourself consumed by manual monitoring and processes that are too slow to address customer demand, employee desires or capture potential cost savings. It’s time to say goodbye to uneven staffing levels.

Always Staffed at the Right Level

Intraday Staffing enables you to establish rules that automatically adjust human resource levels in response to fluctuating customer demand and employee preferences (based on real-time data) – improving both your customer and employee experience and your bottom line. Seamlessly prompt voluntary overtime or time off to the appropriate employees all while freeing up your key personnel to work on areas of higher order.

‍Flex Your Human Resources

Knowing when to add extra staff or send people home is a constant personnel puzzle. You find yourself consumed by manual monitoring and processes that are too slow to address customer demand, employee desires or capture potential cost savings. It’s time to say goodbye to uneven staffing levels.

Always Staffed at the Right Level

Intraday Staffing enables you to establish rules that automatically adjust human resource levels in response to fluctuating customer demand and employee preferences (based on real-time data) – improving both your customer and employee experience and your bottom line. Seamlessly prompt voluntary overtime or time off to the appropriate employees all while freeing up your key personnel to work on areas of higher order.

An Intradiem product examples using Intraday Automation technology

‍Flex Your Human Resources

Knowing when to add extra staff or send people home is a constant personnel puzzle. You find yourself consumed by manual monitoring and processes that are too slow to address customer demand, employee desires or capture potential cost savings. It’s time to say goodbye to uneven staffing levels.

Always Staffed at the Right Level

Intraday Staffing enables you to establish rules that automatically adjust human resource levels in response to fluctuating customer demand and employee preferences (based on real-time data) – improving both your customer and employee experience and your bottom line. Seamlessly prompt voluntary overtime or time off to the appropriate employees all while freeing up your key personnel to work on areas of higher order.

A sample business rule using our products rule engine system.
A sample rule action that improves experience
Customer logo who benefits from Intraday Automation

“With Intraday Automation, we've significantly improved agent performance, service delivery and efficiency by converting idle time into productive training and coaching time.”

Ben Chacko, Operational Planning & Strategy

Harte Hanks

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