Intraday Coaching

An Intradiem product examples using Intraday Automation technology

Make Development a Priority

Coaching sessions are often the first to fall off the long line of daily tasks when frontline schedules get pushed. In the past, these important one-on-one sessions between agents and supervisors were either manually rescheduled over time, or forgotten about altogether. But let the past be the past.

A Worthy Investment

Your employees appreciate opportunities for growth, gathering feedback and feeling like they’re being invested in. Intraday Coaching helps you make development a priority by automatically matching supervisor time with agent time so they can connect. You’ll quickly see increased engagement and better service—and that’s a true return on investment.

Make Development a Priority 

Coaching sessions are often the first to fall off the long line of daily tasks when frontline schedules get pushed. In the past, these important one-on-one sessions between agents and supervisors were either manually rescheduled over time, or forgotten about altogether. But let the past be the past. 

A Worthy Investment

Your employees appreciate opportunities for growth, gathering feedback and feeling like they’re being invested in. Intraday Coaching helps you make development a priority by automatically matching supervisor time with agent time so they can connect. You’ll quickly see increased engagement and better service—and that’s a true return on investment. 

An Intradiem product examples using Intraday Automation technology

Make Development a Priority

Coaching sessions are often the first to fall off the long line of daily tasks when frontline schedules get pushed. In the past, these important one-on-one sessions between agents and supervisors were either manually rescheduled over time, or forgotten about altogether. But let the past be the past.

A Worthy Investment

Your employees appreciate opportunities for growth, gathering feedback and feeling like they’re being invested in. Intraday Coaching helps you make development a priority by automatically matching supervisor time with agent time so they can connect. You’ll quickly see increased engagement and better service—and that’s a true return on investment.

A sample business rule using our products rule engine system.
A sample rule action that improves experience
Customer logo who benefits from Intraday Automation

“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

Bob Johnson, Chief Service Officer

Sprint

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