Channel Balancing

An Intradiem product examples using Intraday Automation technology

‍Maintain Service Levels on Every Channel

With more ways for customers to communicate than ever before, contact centers often fall under water. You can manually move employees around to level the field, but you can’t always make sure the right people are handling the right channels. That is, until now.

Open Communication

Channel Balancing allows you to keep all lines of communication open and fully staffed so customers can interact with your business when and how they want and you meet service levels. As demand fluctuates across channels, you can automatically move the right personnel to where they are needed most—giving employees more variety throughout the day and your customers a seamless experience.

‍Maintain Service Levels on Every Channel

With more ways for customers to communicate than ever before, contact centers often fall under water. You can manually move employees around to level the field, but you can’t always make sure the right people are handling the right channels. That is, until now.

Open Communication

Channel Balancing allows you to keep all lines of communication open and fully staffed so customers can interact with your business when and how they want and you meet service levels. As demand fluctuates across channels, you can automatically move the right personnel to where they are needed most—giving employees more variety throughout the day and your customers a seamless experience.

An Intradiem product examples using Intraday Automation technology

‍Maintain Service Levels on Every Channel

With more ways for customers to communicate than ever before, contact centers often fall under water. You can manually move employees around to level the field, but you can’t always make sure the right people are handling the right channels. That is, until now.

Open Communication

Channel Balancing allows you to keep all lines of communication open and fully staffed so customers can interact with your business when and how they want and you meet service levels. As demand fluctuates across channels, you can automatically move the right personnel to where they are needed most—giving employees more variety throughout the day and your customers a seamless experience.

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A sample business rule using our products rule engine system.
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Customer logo who benefits from Intraday Automation

“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

Bob Johnson, Chief Service Officer

Sprint

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