Human Resource Initiatives

Complete Human Resources Initiatives during Active Wait Time

Time spent off the phones for attendance management, corrective action plans and performance reviews cannot be avoided, but they can be better managed with Active Wait time.

By assigning human resource tasks to the agent’s Activity Queue these activities are completed during Active Wait time.  Agents can complete regular HR task in your internal HR system or within the RightTime application.

When Intradiem creates Active Wait time, it prompts the agent to engage in required Human Resources tasks– while monitoring call volume and service levels to make sure the contact center remains in compliance. Our productivity platform is designed to improve call center performance by dynamically delivering human resource initiatives to call center agents, on the fly.

Call centers utilize Intradiem to optimize operational efficiencies while ensuring agents complete necessary Human Resources tasks while minimizing the time that they’re off the phone.