News

• A Successful AI Strategy Begins with People, Not Just Performance Metrics

  Call Center Times | by Jennifer LeePublished: July 30, 2025

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• How to Avoid the AI Customer Experience Cliff

  destinationCRM | by Jennifer LeePublished: July 29, 2025

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• How Can AI Help Telecom Call Center Agents Avoid Burnout?How to Avoid the AI Customer Experience Cliff

  Technology Reseller News | by Jennifer LeePublished: July 28, 2025

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• How to Avoid the AI Customer Experience Cliff

  Information Week | by Jennifer LeePublished: June 20, 2025

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• The Winning Formula for Agent Support: Training + Technology

  The Green Sheet | by Jennifer LeePublished: June 13, 2025

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• Beyond the Call: How Real-Time AI Lets Insurers Deliver Calm During Storms

  Carrier Management | by Jennifer LeePublished: June 12, 2025

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• Intradiem Named a 2025 Top Workplace by USA Today, Earning Five Culture Excellence Awards

  Atlanta, June 3, 2025 — Intradiem, the leading provider of contact center automation solutions for customer service teams, has been recognized as a 2025 USA ...Published: June 3, 2025

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• Balancing the Needs of Your Multi-Generational Workforce

  Smart Customer Service | by John NortonPublished: May 27, 2025

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• AI vs. Humans: Avoiding the Customer Service Cliff

  The Fast Mode | by Jennifer LeePublished: May 15, 2025

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• The Role of Customer Service Agent Tenure in Brand Reputation

  Sales & Marketing Management | by John NortonPublished: May 1, 2025

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• How AI Innovation Can Undermine CX Without A Human-Centric Strategy

  Forbes | by Jennifer LeePublished: April 28, 2025

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• Balancing AI Compliance and Efficiency in Contact Centers

  Smart Customer Service | by Jennifer LeePublished: April 15, 2025

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