Webinars

Taking on the Multi-channel Call Center: Proven Strategies that Increase Productivity and Improve the Customer Experience

Art Schoeller, Principal Analyst at Forrester Research joins Knowlagent to discuss how to promote a balanced scorecard, integrate social media into the multi-channel call center and improve productivity – all in the name of protecting the customer experience. Replay this webinar to learn more.

BtoB public relations and digital marketing in Atlanta