Intradiem CEO Matt McConnell is featured in Call Center IQ’s (CCIQ) executive report on call center performance, which cites customer satisfaction as the call center’s primary objective in today’s customer-centric landscape.
Intradiem announces its speaking engagement and participation at the CCNG Contact Center Executive Summit, August 4-5, 2014.
Intradiem has announced that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors.
Intradiem has issued a review of the top customer experience challenges in the cable industry. As competition has increased over the past five years, customer service has emerged as a key competitive differentiator. Contact center leaders in this new era who can overcome these challenges will drive competitive advantage and deliver an improved customer experience.
Intradiem announces that it will will host a free webinar on Tuesday, June 17, 2014, at 2 p.m. EDT titled “Preventing the Accidental Customer Experience.” The webinar will share best practices on how contact centers can proactively and intentionally design and manage the customer experience.
Intradiem is making available a new report by the Aberdeen Group that cites intraday management technology as a critical component of workforce optimization (WFO) success. It also ranks improving the customer experience as the top objective driving contact center WFO programs.
Intradiem Examines Customer Experience Impact of Increased Regulation and Consumer-driven Market on Energy and Utility Providers
Intradiem issues a review of the top customer experience challenges in the energy and utilities industries. Contact center leaders in these industries who can overcome these challenges will drive performance improvements and ultimately increase competitive advantage.
Intradiem has announced that it has named Jin Huang as the company’s new chief technology officer. In this role, Jin will be responsible for the architecture, engineering and quality assurance of Intradiem’s solution.
On Tuesday, May 13, 2014 at 2:00pm EDT, Intradiem will host a complimentary webinar, “No Excuses: Prioritize Real-Time Monitoring and Coaching,” where customer engagement experts will share best practices on engaging agents, improving performance, making coaching a priority.
Intradiem is gearing up for High Tech Ministries’ 2014 Spring Serve@Work program with a series of projects at a local shelter for women and children May 6-8, 2014.