Intradiem

Press Releases

News from Intradiem

04/23/2014

Intradiem Joins Senior Executives from around the World to Share Ideas and Best Practices for Improving the Customer Experience

Intradiem, the leading provider of intraday management solutions, will join senior executives from around the world at a number of industry conference this spring to share innovations and research around improving the customer experience.

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04/09/2014

Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry

Intradiem issues a review of the upcoming top customer experience challenges of the insurance services industry. Property and casualty contact center leaders that can overcome these challenges will achieve balance in priorities like customer experience and profitability as they drive intraday management improvements within their organizations.

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03/26/2014

Intradiem to Present Benefits of Intraday Management Technology at Upcoming Conferences

Intradiem announces its speaking engagement and participation at upcoming conferences: The 2014 Annual SWPP Conference, April 15-17 and the 2014 Customer Care Leadership Forum: Spring Event, April 8.

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03/19/2014

Customer Experience Pressures on Healthcare Industry Examined by Intradiem

Intradiem issues a review of the 2014 top customer experience challenges of the healthcare services industry. Healthcare contact center leaders that can overcome these challenges will achieve balance in priorities like customer experience and profitability as they drive intraday management improvements within their organizations.

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03/12/2014

Intradiem Hosts Customer Advisory Council for Contact Center Industry Innovators

Intradiem hosted the third meeting of its Customer Advisory Council in February. The council consists of contact center leaders and serves as a forum for the group to explore industry trends, challenges and strategies impacting today’s organizations.         

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03/05/2014

Intradiem Insights Features Top Contact Center Trends, Topics to Watch

Intradiem launches Intradiem Insights a collection of industry articles that examine the top and emerging call center trends and what they mean for contact center executives. Intradiem Insights will be presented periodically throughout the year.                         

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03/04/2014

eg solutions and Intradiem Partner to Strengthen Workforce Optimisation Offerings

Intradiem and eg solutions plc, a global back office optimisation software company, today announce their strategic partnership, which strengthens the workforce optimisation market.                                    

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02/20/2014

Intradiem Expands Global Reach through Workforce Optimization Specialist Call Design Partnership

Intradiem and Call Design Inc. have partnered to improve contact center productivity, agent performance and the customer experience for organizations in North America, Europe and Asia/Australia by leveraging both intraday management and workforce optimization technologies.

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02/12/2014

Ventana Research to Share Research and Best Practices for Next Generation Customer Experience Programs in Intradiem Webinar

Intradiem will host a free webinar on Wednesday, Feb. 26, 2014 at 1:00 p.m. EST. The webinar, “Preparing Multi-Channel Centers for Next-Gen Customer Engagement,” will provide information about how companies leverage innovative technologies and practices to create higher customer engagement in multi-channel contact centers. Free registration is available here.

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02/06/2014

Intradiem Discusses Top Challenges in Financial Services Industry

Intradiem issues the 2014 top challenges of the financial services industry. Financial services contact center leaders that can overcome these challenges will achieve balance in priorities like customer experience and profitability as they drive improvements within their organizations.

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