Intradiem launches Intradiem Insights — a collection of industry articles that examine the top and emerging call center trends and what they mean for contact center executives. Intradiem Insights will be presented periodically throughout the year.
Intradiem and eg solutions plc, a global back office optimisation software company, today announce their strategic partnership, which strengthens the workforce optimisation market.
Intradiem and Call Design Inc. have partnered to improve contact center productivity, agent performance and the customer experience for organizations in North America, Europe and Asia/Australia by leveraging both intraday management and workforce optimization technologies.
Ventana Research to Share Research and Best Practices for Next Generation Customer Experience Programs in Intradiem Webinar
Intradiem will host a free webinar on Wednesday, Feb. 26, 2014 at 1:00 p.m. EST. The webinar, “Preparing Multi-Channel Centers for Next-Gen Customer Engagement,” will provide information about how companies leverage innovative technologies and practices to create higher customer engagement in multi-channel contact centers. Free registration is available here.
Intradiem issues the 2014 top challenges of the financial services industry. Financial services contact center leaders that can overcome these challenges will achieve balance in priorities like customer experience and profitability as they drive improvements within their organizations.
Vivint Uses Intradiem to Address Fast-Changing Business by Preparing Agents with Real-Time Development
Intradiem and Vivint, the nation’s leading home automation services company, announce Vivint’s results from its deployment of Intradiem.
Intradiem announced the top five contact center trends to watch in 2014. Understanding these trends will help contact center leaders keep priorities like customer experience in mind as they implement tactics and strategies to meet 2014 goals and objectives.
Intradiem announces highlights from its holiday community service outreach programs and ongoing work with FCS Urban Ministries and MUST Ministries.
Afni Uses Intradiem to Drive Exceptional Customer Service for Clients by Deploying Real-Time Development
Intradiem and Afni, a contact center service provider that partners with clients to build customer contact solutions like customer care, service, sales and more, announce results from Afni’s deployment of Intradiem.
Intradiem will host a free webinar on Thursday, Dec. 12, 2013 at 2 p.m. EST. The webinar, “Improve Agent Engagement in Multi-Channel Contact Centers,” will provide in-depth information for addressing personnel issues that can arise within a multi-channel contact center. Free registration is available here.