Press Releases

News from Intradiem


New Executive Report Reveals Call Center’s Commitment to Customer Satisfaction

Intradiem CEO Matt McConnell is featured in Call Center IQ’s (CCIQ) executive report on call center performance, which cites customer satisfaction as the call center’s primary objective in today’s customer-centric landscape. 

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Intradiem to Discuss Agent Engagement, Intraday Automation at CCNG Conference

Intradiem announces its speaking engagement and participation at the CCNG Contact Center Executive Summit, August 4-5, 2014.

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Intradiem Continues Expansion of Leadership Team with Two New Board Members

Intradiem has announced that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors.  

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Intradiem Examines Customer Experience Impact on Cable Providers in Consumer-Driven Market

 Intradiem has issued a review of the top customer experience challenges in the cable industry. As competition has increased over the past five years, customer service has emerged as a key competitive differentiator. Contact center leaders in this new era who can overcome these challenges will drive competitive advantage and deliver an improved customer experience.

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Learn How to Proactively Manage the Customer Experience in Intradiem Webinar

Intradiem announces that it will will host a free webinar on Tuesday, June 17, 2014, at 2 p.m. EDT titled “Preventing the Accidental Customer Experience.” The webinar will share best practices on how contact centers can proactively and intentionally design and manage the customer experience. 

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Aberdeen Group Report Cites Intraday Management as Key Differentiator of Leading Contact Centers

Intradiem is making available a new report by the Aberdeen Group that cites intraday management technology as a critical component of workforce optimization (WFO) success. It also ranks improving the customer experience as the top objective driving contact center WFO programs. 

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Intradiem Examines Customer Experience Impact of Increased Regulation and Consumer-driven Market on Energy and Utility Providers

Intradiem issues a review of the top customer experience challenges in the energy and utilities industries. Contact center leaders in these industries who can overcome these challenges will drive performance improvements and ultimately increase competitive advantage.

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Intradiem Names Jin Huang Chief Technology Officer

Intradiem has announced that it has named Jin Huang as the company’s new chief technology officer. In this role, Jin will be responsible for the architecture, engineering and quality assurance of Intradiem’s solution.

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Learn How to Prioritize Real-Time Monitoring and Coaching in Intradiem Webinar

On Tuesday, May 13, 2014 at 2:00pm EDT, Intradiem will host a complimentary webinar, “No Excuses: Prioritize Real-Time Monitoring and Coaching,” where customer engagement experts will share best practices on engaging agents, improving performance, making coaching a priority.

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Intradiem to Support 7 Bridges to Recovery in Spring Serve@Work Program

 Intradiem is gearing up for High Tech Ministries’ 2014 Spring Serve@Work program with a series of projects at a local shelter for women and children May 6-8, 2014.

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