Intradiem announces survey results from its 2013 Intraday Management Challenges survey. More than 100 contact center professionals answered questions about their intraday management challenges, specifically around the topics of fluctuating contact center intraday staffing needs as well as queue management and real-time notifications.
The General uses Intradiem’s intraday management technology to increase productivity in high occupancy environment
Intradiem announces successful program results from The General’s use of Intradiem’s intraday management technology.
Intradiem announces its participation with High Tech Ministries’ 2013 Spring Serve@Work program from May 7-9, 2013.
Intradiem will host a free webinar on Thursday, May 2, 2013 at 2 p.m. EDT. The webinar, “Look Alive, Contact Center! Deliver Stellar Customer Experiences,” provides information for enhancing the customer experience through thoughtful agent development and innovative operational improvements.
Intradiem, the leading provider of intraday management solutions, announces its recognition as “Atlanta’s Most Caring Company” by local radio station, 104.7 “The Fish.”
Intradiem presenting benefits of intraday management technology at multiple contact center conferences
Intradiem announces its participation and speaking engagements at three conferences: Interactions 2013, organized by NICE, April 22-25; Optimizing Your Customer Care Workforce, part of the CCNG Optimize Series, May 2; and the ACCE Conference & Expo, organized by ICMI, May 13-16.
Intradiem’s intraday management technology enables social customer service to enhance the customer experience
Intradiem announces the ability for businesses to easily integrate social customer service within their contact center operations. By integrating with social media monitoring tools and key contact center technologies, Intradiem helps companies leverage social media channels and tools to improve the customer experience.
Intradiem will host a free webinar on Thursday, March 28, 2013 at 2 p.m. EDT. The webinar, “5 Steps to Building a Social Customer Service Team,” provides information for supporting customers through social media channels.
Intradiem announces its participation and speaking engagements at two conferences this month: The Contact Center Conference & Expo organized by the Contact Center Association (CCA), March 18-21 and the Society for Workforce Planning Professionals (SWPP) Annual Conference, April 9-11.
Intradiem announces the launch of the Intradiem Developer Community, to encourage the development of innovative solutions based on the company’s technology platform.