Intradiem will host a free webinar on Thursday, Dec. 12, 2013 at 2 p.m. EST. The webinar, “Improve Agent Engagement in Multi-Channel Contact Centers,” will provide in-depth information for addressing personnel issues that can arise within a multi-channel contact center. Free registration is available here.
Intradiem welcomes Mark Zabroske as the Senior Vice President of Worldwide Sales. In this role, Zabroske will oversee Intradiem’s Sales and Business Development teams to ensure they are equipped to garner new business opportunities and grow key industry partnerships.
Intradiem and DMG Consulting LLC, the leading provider of contact center, analytics and back-office research, market analysis and consulting services, have published a new white paper that discusses how organizations can better manage agents and improve the efficiency in operating the multi-channel contact center.
Intradiem will host a free webinar on Wednesday, Nov. 13, 2013 at 11 a.m. EST. The webinar, “9 Disruptive Forces That Can Derail Your Customer Experience,” will provide information about how customers perceive and interact with companies via frontline agent interactions to an online digital experience. Free registration is available here.
Intradiem will host a free webinar on Thursday, Oct. 31, 2013 at 11 a.m. EDT. The webinar, “No more lip service: customer experience in the age of the customer,” will provide information on how to connect critical points in the customer journey to their interactions with your company representatives to deliver a superior customer experience. Free registration is available here.
Intradiem presents benefits of intraday workforce management technology at contact center industry conferences
Intradiem announces its participation and speaking engagements at two upcoming conferences: ICMI Call Center Demo and Conference 2013, October 21-23; and CCA Contact Center Conference Fall 2013, November 4-7.
Intradiem will be participating in High Tech Ministries’ 2013 Fall Serve@Work program from Oct. 15-17, 2013.
In recognition of National Customer Service Week, Intradiem, the leading provider of intraday management solutions, is offering contact centers five tips to improve customer service. These tips are designed to help contact center agents deliver a better customer experience to positively impact the bottom line.
Consistent Customer Experience is Critical in multi-channel contact centers, finds Intradiem and industry experts
Intradiem has published a new white paper featuring insights from customer relationship experts: Melissa Kovacevic, customer experience consulting and coaching expert; Greg Levin, author of Full Contact: Contact Center Strategies and Practices that Make an Impact; and Flavio Martins, customer experience expert and author of Win the Customer blog.
Intradiem and IP Consulting, a division of contact center solutions specialists IP Integration Ltd, have partnered to improve contact center productivity, agent performance and the customer experience for European-based organizations.