Intradiem - Learning & Development

Intradiem enhances the technology you already have in place by finding time and delivering assigned activities for agents to complete when they are sitting idle, waiting for the next call.

These activities could include any off-phone activity from e-Learning, training and communications to coaching and call reviews.

Activities are Delivered Dynamically

With Intradiem, activities do not have to be scheduled and therefore have a better chance of being deployed in the face of fluctuating call volumes. Learning and Development teams will see more impact from the increased delivery of training Intradiem can provide – up to 400 percent increased take rates as compared to manually scheduled sessions.

Use Existing Content

If you already have a learning management system (LMS), Intradiem will act as the delivery vehicle to get agents into the system, completing your content. If you don’t have one, you can use our solution as your call center’s LMS. And you can use the content you already have – even PowerPoint presentations and slides – without spending a lot of time and money creating new content. RightTime also adds an extra layer of transparency to your programs as you can track delivery and completion. Learning professionals can also take advantage of Intradiem's Activity Queue to develop a prioritized and personalized plan for each agent’s development to drive the highest performance.

With RightTime, you can:

Increase the volume and velocity of training delivery
Deploy training during Active Wait time when agents would otherwise be sitting idle, waiting for the next call
Focus less on scheduling and rescheduling training and more on measuring the positive impact of training on important business objectives
Prioritize and personalize training activities for individual agents
Leverage existing content
Hold agents accountable for completing assigned training programs

Frequently Asked Questions

Check out frequently asked questions