Intradiem - Information Technology

Intradiem is an on-demand/Software as a Service (SaaS) offering built upon the Microsoft .Net framework. As such, our solution offers secure, robust and reliable managed hosting services with minimal implementation and on-going support demands on our customers’ Information Technology (IT) groups. These demands are significantly lower than those of a traditional enterprise application.

Works With Your Existing Technologies

Intradiem works with your existing technologies to enhance the overall performance of your call center without disrupting service levels or compromising your systems’ security.

Seamless Implementation

Our best-in-class service and support teams work closely with your IT department to seamlessly implement the Intradiem platform and ensure your 100 percent satisfaction and success.

We work closely with you to secure resources and quickly resolve issues through continuous interaction. Our team will adapt to your required technology intake process and support planning activities for automating user management or integrating to key call center technologies to enable the platform on time and to your 100 percent satisfaction.

Server-Side Support

As a hosted solution, the support needs for Intradiem will be considerably lower than other enterprise applications. Since the solution handles all server-side support, your support team can focus on desktop issues and ensuring connectivity with the WFM and ACD systems leaving the responsibility to meet internal server availability and requirements to Intradiem. Support issues are funneled through your internal help desk which can then escalate to Intradiem’s Customer Support group if needed. Intradiem offers a standard service level agreement (SLA).

With Intradiem, you have:

Secure, reliable high value solution
Minimal impact on your IT team
No burden for maintaining servers and other enterprise level applications
System availability of 99.9 percent
After hour, weekend and holiday-pager support
24/7 access to online portal with documentation and knowledge base
Toll-free access (U.S. and Canada)