FAQs

Frequently Asked Questions

Frequently asked questions from call center teams.

• Operations

• Learning & Development

• Workforce Managment

Operations

Learning & Development FAQs

• How does RightTime support adult learning principles?

• How does RightTime increase content delivery speed?

• How exactly does RightTime provide agents more time for training?

• What type of results can Learning & Development teams expect?

• Does RightTime replace our Learning Management System?

•  How is RightTime different than a Learning Management System (LMS)?  

• Do I have to convert all my content to use RightTime? 

• How much effort should I expect to spend on RightTime?

• How is content assigned and prioritized?

• How do you enable me to show that performance is improving?

• What types of reports are available in RightTime? 

Workforce Managment FAQs

• How does RightTime support workforce management?

• How does RightTime eliminate manual exception reporting?

• How does RightTime enhance my scheduling process?

• How exactly does RightTime provide agents more time?

• How does RightTime determine when a queue is in or out of compliance?

• How do I make sure RightTime is keeping my service levels in compliance?

• How do I ensure RightTime is measuring cumulative metrics such as Service Level correctly? 

• How do I ensure RightTime made the right decisions? 

• Do I have to schedule training in 15 minute blocks or can it be scheduled in various time blocks?

• How do I ensure RightTime is interrupting as few sessions as possible? 

• What type of results can Workforce Management teams expect?

• Will RightTime create additional work for the WFM team? 

• Does RightTime replace our Workforce Management System? 

• We have a very high occupancy, will RightTime work? 

• My company is unique in how our call center works; can we customize the parameters RightTime uses? 

• Our call center is too big and complicated / too small to get economies of RightTime?