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Sprint delivers diverse products with a commitment to customer service. With complex customer service operations, Sprint needed to keep its agents up-to-date on the latest offerings without damaging service levels or adding staff.
Intradiem automatically delivers vital communications directly to agent desktops when call volume allows and triggers notifications to contact center managers regarding performance measurements.
Intradiem is driving increased agent productivity for Sprint, along with a marked rise in first call resolution and customer satisfaction.
- Raised J.D. Power quality rating from #3 to #1
- Named most improved U.S. company in customer satisfaction over the last six years
- Improved FCR in Customer Service by 3%
- Improved FCR in Tech Support by 4.5%
- Increased training velocity by 600%
The General upped operational efficiency by 20% to better satisfy its customers, while reducing costs along the way. See how Intraday Automation made it possible.
“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”