Profitability Gains
Increase Profitability with Intradiem
Intradiem is self-funding and increases profitability by enabling call centers to take more calls with the same number of agents or the same number of calls with fewer agents.
One customer decided to invest a portion of the productivity gains from Intradiem in agent development. They were also able to reduce their agent staff with no impact on customer service since there is no need to schedule additional agents for off-phone activity that is now delivered during idle time. The savings they realized paid for the Intradiem solution. Another avoided hiring 60 additional agents by completing an extra hour of training during Active Wait time.
Learn what Intradiem’s profitability gains mean to:
Customer Stories
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"I took some of the productivity gains from Intradiem in headcount reduction by not backfilling for some attrition. That efficiency paid for my investment in making my agents better with more training and coaching." - Chief Customer Officer, Leading Wireless Provider |
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"I didn’t have budget set aside for Knowlagent. But since it’s self-funding, I didn’t need it. Intradiem paid for itself with higher occupancy and FCR improvements. Since I needed less agents to handle the same call volume and had less callbacks, I used that savings to pay for the solution." - VP Customer Care, International Telecom |
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"By using Intradiem, I was able to serve 1,000,000 more members with almost 11% fewer FTEs. Average speed of answer improved, call quality increased and claim rework went down 61%." - Director of Operations, Healthcare |
