Executive Report on Call Center Performance, Operations and Technology

Based on an annual survey of cross-industry call center leaders, Call Center IQ’s annual Executive Report on Call Center Performance, Operations and Technology cites customer satisfaction as the call center’s primary objective in today’s new customer-centric landscape as well as the impact of technology investments aimed at improving call center value. The report includes insights from a diverse panel of thought leaders including Intradiem CEO Matt McConnell.

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