Contact Center Workforce Management Market Report

The Contact Center Workforce Management Market Report from DMG Consulting LLC studies current trends and challenges facing the WFM market, as well as best in class practices and new technologies aimed at improving productivity and efficiency. According to the report, “intraday management – the ability to change schedules in real-time throughout the day to respond to dynamic changes in volume, available resources, or service levels – remains a major weakness in most, if not all, WFM solutions today."

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