Partners

Third-Party Relationships

Intradiem partners with third-party companies to help develop the integrations that make its solution so powerful.

Our valued partners are leaders in the industry who market, sell, support or offer complementary products that enhance our solutions. Our partners are vital in helping us deliver business-critical solutions to call center organizations of all sizes and industries. We have strategically aligned ourselves with call center industry leaders so our customers can choose the options best suited to help them maximize the use of our technology.  

Learn more about our partners here.

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Founded in 1994 and backed by more than 4,000 customers, the company is an experienced leader delivering cost-effective and comprehensive premise-based and hosted solutions.

inContact® is an on demand call center software solution designed to significantly enhance the customer experience, boost call center agent performance and increase profitability. inContact removes the barriers to call center excellence by delivering a comprehensive, flexible call center software platform to connect your customers with the right agents on time, every time.

Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft® Active Directory™, Microsoft® Exchange and Microsoft® Office Communications Server 2007.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.

Cisco Systems, Inc. is the worldwide leader in networking for the Internet.

Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources ― self-service or assisted service ― to fulfill customer requests, optimize customer care goals, and efficiently use resources.

The IEX Workforce Management Group at NICE Systems is a leading provider of workforce management, strategic planning and performance management software for call centers.  IEX Workforce Management Group is a leading provider of workforce management, strategic planning and performance management software for call centers.

Merced Systems develops and delivers Sales and Service Performance Management software, providing solutions for contact centers, field sales, retail sales, partner operations, back office functions, and field service groups.

Datapoint is a communication systems integrator for businesses. It specializes in providing contact centre, unified communication and IP telephony systems for enterprises, supported by the most comprehensive services portfolio in the industry.  Differentiating Datapoint is its unparalleled understanding of voice communication – and its ability to integrate, implement and service communication applications that underpin its customers’ business processes.

iManage Solutions is a leading provider of Information Security and Business Continuity Solutions and Services. Its mission and primary focus is providing best-of-breed business solutions and services for small, mid-market and enterprise businesses. Its goal as a company is to help clients reduce their IT operations burden, cost, and risk, while improving their business processes through the technology products and services we represent.  iManage’s breadth of knowledge and our relationships with clients are the foundation of its success.

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com.

WorkForce Management Software Group, Inc.’s team is recognized as subject matter experts on the rapidly expanding definition of workforce management systems and practices. WFMSG has spent over two decades evaluating and optimizing workforce management systems and practices across all platforms for Fortune 500 companies throughout North America and abroad.