Intradiem’s Board of Directors works hand in hand with our leadership team to ensure the vision and mission of the company is reflected through our solutions, relationships with our customers and in the community. Meet our Board of Directors below.
Matt McConnell, Chairman
Matt is chairman, president and CEO of Intradiem. Matt co-founded Intradiem in 1995 with a vision of helping companies increase the level of customer service they deliver by improving the performance of their agents. Today, Intradiem is a leader in its market with more than 300,000 call center agents around the world using Intradiem every day. Matt is the author of the book Customer Service at a Crossroads and holds 11 software patents. He graduated from the Georgia Institute of Technology in 1994 with a bachelor's degree in industrial and systems engineering.
Don Aquilano, Director
Don Aquilano joined Blue Chip as a director in 2004, after collaborating with the firm for five years as managing director of Gazelle TechVentures, a $63 million Indianapolis-based venture capital firm targeting early-stage technology investments. Don leads the Blue Chip software and services industry practice and has worked with several Blue Chip IV portfolio companies. Before joining Gazelle in 2000, Don was a principal with Fox Group, a private equity and management consulting firm. Prior to Fox, Don worked as a consultant with the Boston Consulting Group, where he co-led engagements involving clinical development and strategy for major pharmaceutical companies and strategy for global telecommunications and IT companies. Don joined the Intradiem Board of Directors in 2008.
Mark Koulogeorge, Director
Mark Koulogeorge is Managing General Partner of MK Capital a $250 million venture capital firm which invests primarily in software and digital media. Mr. Koulogeorge leads the firm’s digital marketing technology and software investment practices and has over eighteen years of venture capital experience. Mark’s functional expertise is in developing sales, marketing and distribution strategies to achieve market leadership and in the building of high performance executive teams.
Mark has served on the boards of directors of over 20 technology companies which have generated over $400 million of realized gains for his investors. He has been the lead or first institutional investor in a number of significant technology companies including: Tradex Technologies, ( sold to Ariba for $1.8 billion), Aprimo ( sold to Teradata for $540 million), Initiate Systems ( sold to IBM for $424 million) and The Cobalt Group ( sold to ADP for $400 million).
Prior to founding MK Capital, Mark was a managing director at First Analysis and served as a general partner of The Productivity Fund III & The Productivity Fund IV. Prior to starting his career in venture capital, Mr. Koulogeorge was an Executive Officer of Eagle Industries, a $1.5 billion diversified manufacturer, controlled by Chicago entrepreneur Sam Zell and earlier a consultant with Booz Allen. He earned a B.A. from Dartmouth College and an M.B.A. from Stanford University.
Mark Morel, Director
Mark Morel previously served as the chairman and CEO of Whoop, a mobile content enabling marketing firm. Prior to joining Whoop, Mark served as president and CEO of Procuri, Inc., a leader in the on-demand supply management marketplace, which was sold to Ariba in 2007. Mark also served previously as co-founder and chief administrative officer of Just Care, Inc., a private detention healthcare company, and founded and served on the board of directors and as president and COO of Multi-Media Data Systems, a healthcare software development firm. Mark began his career on Wall Street in the investment banking group of Shearson American Express, where he held various positions, rising to vice president prior to leaving and starting his first company. Mark joined the Intradiem Board of Directors in 2008.
Donald Walker, Director
Don Walker, managing partner of Arbor Partners, served as vice president of sales and senior vice president of sales and marketing at Comshare from 1974 to 1996. During this time, he successfully directed the company through the well-publicized transitions from timesharing to mainframe software and then from mainframe to client/server software. Don is a private investor in several start-up companies including a seed investor in Network Express, which went public in 1994, and serves on the boards of directors for CMS Technologies, Bluespring Software, Bulbs.com, Cohesia and Sircon Corporation. Don joined the Intradiem Board of Directors in 2000.