About Us

Turning Idle Time into Active Wait

Intradiem makes transaction workers more productive.

Intradiem enables your contact center to convert idle time into Active Wait time for increased productivity and performance.

Idle Time

Your call center agents have a daily average of 49 minutes of idle time – wait time between calls. Compiled annually, this idle time equals five weeks of really boring vacation.  

Active Wait Time

Intradiem's unique technology that helps you make idle time productive, creating something our customers call Active Wait time. Intradiem is the only technology in the world that uses real-time data on the fly to make wait time productive.

Increased Productivity

What you do with the productivity is up to you. Our customers have seen agent productivity gains, performance gains and profitability gains. 

Intradiem Solution

More than 300,000 agents and managers around the world use Intradiem. Intradiem works with customers in the telecommunications, financial services, health care and insurance industries, as well as outsourcers. Discover how Intradiem’s intraday management solution can help your organization today.