People First
Giving customer service teams the freedom to do more
Customer service teams are the heart of a company and its brand.
We’re Building the Future of Workforce Execution
We believe that real-time action based on real-time insight is the key to operational excellence. Intradiem has pioneered Dynamic Workforce Orchestration (DWO) to help service organizations unlock the full potential of their people and systems. DWO is real-time automation that helps large, structured workforces operate at peak performance.
We also believe that the best technology is technology that is dedicated to supporting humans. Intradiem puts people first to ensure more engaged teams, more satisfied customers, and more profitable organizations.
Partnering For Success
Customer Success Management
You deserve a rapid return on your automation investment. Our team of experts provides a proven blueprint for success, deep industry knowledge, and best practices throughout your automation journey.
We take pride in our partnerships with customers. We celebrate success when you save money and improve agent engagement.
Our Leadership Team
Meet our senior leaders
These innovators are bound by a revolutionary spirit, and they’re passionate about making a positive, lasting difference in how to better serve customers.
Matt McConnell
Jennifer Lee
Bryan Jones
John Norton
Kevin Wilson
Kim Hiler
Haresh Gangwani
Tom Russell
Derek Eck
Join Our Team
We know that having engaged employees is the key to our success. We offer top-notch working conditions and competitive pay, but more than that, we treat everyone as if they are family.
Professional Services
Unleash the Possibilities
We provide in-depth technical analysis to help you understand your ACD, WFM, CRM, Performance Management, and other data sources to accurately design your Intradiem solution to suit your business needs.
We ensure meticulous oversight and execution during deployment, fully testing each technical integration and customizing business rules to expand possibilities for your organization.
We make sure your technical platform installation satisfies all security and IT compliance requirements and is continuously reinforced during upgrades, migrations, and maintenance.
We provide planning and analysis workshops to ensure that business decisions, permissions, and parameters are closely aligned with your business objectives.
Ready to Learn More?
Power and flexibility to modernize your customer service teams and create a lasting impact for your business.